Sprint Store in Covina, CA Open now

Reviews about Sprint Store

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  July 08, 2020, by Soldier Day
  I agree with the previous reviewer that states the employees are rude with no problem solving skills. What's worse in my mind is that they host an Uber Spot and the Sprint employees will turn away Uber customers with little to no info and a passive aggressive attitude. Don't trust the listed hours for either business because they will turn you away even if you make in time. I don't understand what happened because this used to be one of the best Sprint stores I had seen, but clearly customer service and Common sense are no longer in this location. Rude employees who don't even direct you to the correct person, or offer to set up an appointment, just give you an attitude for not knowing their info is incorrect on Google maps and pass the buck to no one by going "I don't work for ". Then why are you not directing me to the people who do? Someone needs to send these folkes back to training. If you are going to help a customer, help. If not, direct them to someone who can at least give the correct information.
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  March 26, 2020, by Eric Burmeister
  Very pleased with service provided by Henry. I walked in with an unlocked Nexus 5 purchased from Play Store without a SIM card. Long story short, Henry did some trial & error problem solving and now my phone is activated and working perfectly. He was friendly, but not in a fake, annoying way. All employees there seemed genuine and good with customers. Much better than the Sprint store back home in P&L in KC. Thanks
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  February 27, 2019, by Antonio Sorra
  I've been with sprint for 6 years g Family plan paying 300 a month... never have a single delayed in payment so loyalty is there but asking for alternative to a samsung galaxy tablet J that i entered into a contract for just 2 days, I notice that the tablet is old, its heating too fast at the back side and swipping by itself I think I deserve a satisfactory approach knowing that this tablet will have a contract of 2 years and this sprint branch reply to me keep on saying to pay a restocking fee of 75 dollar without asking for alternative way to resolve issue could be asking new tablet but instead he keep on asking to pay for a restocking fee. This how sprint treat their loyal customer definitely my last contract to this company because they never value loyal customer.